Business in decline? Start calling your customers back

Reaching out to wayward customers will reinvigorate your sales and allow you to do a lot of market research

Business in decline? Start calling your customers backGrant was on the ground yelling as I came around the corner at high speed on my mountain bike at dusk. He had flown off his bike instead of hitting a moose standing on the trail. I skidded to avoid him. I could still see two moose, a cow and her year-old calf, on the…

Face to face still most powerful communication medium

For your communication to have any emotional charge, face to face is the best choice

Face to face still most powerful communication mediumAs we emerge from the Covid-19 pandemic Zoom burnout, one universal truth is becoming even clearer: Face-to-face is still the most preferred, productive and powerful communication medium. In fact, the more business professionals communicate electronically, the more pressing becomes the need for more personal interaction. Here's why ... In face-to-face meetings, our brains process the…

Global tax cartel is a march to higher taxes

... and more corporate welfare

Global tax cartel is a march to higher taxesCanadian politicians like Chrystia Freeland see tax competition as a “race to the bottom.” But for the rest of us, a global tax cartel will mean an inevitable march toward higher tax bills and more pork for companies with access to politicians. Freeland agreed to the American-led proposal for a global minimum business tax of…

Three things every business needs to do to improve sales

Implement a plan, hold your sales team accountable, and keep updating and changing your sales campaigns

Three things every business needs to do to improve salesDebra was flustered. She had taken over a business with the intent of growing it but had come to the realization that increasing sales might be easier said than done. She recognized that because of the added overhead expenses of her operations, sales would have to grow 50 per cent from current revenue to ensure…

Emotions integral to all that happens in an organization

We need to view challenges and solutions in ways that validate our emotions and influence the way we feel about our jobs, and ourselves

Emotions integral to all that happens in an organizationPreparing for a speech to the leadership of an organization facing major restructuring pre-pandemic, I asked the meeting planner for background on the audience. "We've presented all the facts," she replied. "But it would be much easier if everyone weren't so emotional!" In the business world, it seems, people are supposed to think logically and act…

Incremental change will help you grow and strengthen your business

The results will lead to an outstanding future for your business

Incremental change will help you grow and strengthen your businessHelp is a word that’s foreign to many entrepreneurs, so when a caller says they need help, I listen intently. I received such a call in November 2019 from an entrepreneur who had bought into a company and realized that the management team was struggling. “Dave, I need an outside perspective on how to move…

What we lose in a virtual workplace

Essentially, we lose the amazing power of human-to-human connection

What we lose in a virtual workplaceRegardless of how the future plays out in your organization, one thing is certain: virtual meetings are here to stay. It’s easy to see why. They are cost-effective, as there is no need to pay employees to travel and incur related expenses and, when successful, they enable talented peers to work together regardless of location…

Why many leaders are lonely and what to do about it

Find someone you can trust to communicate what you’re going through

Why many leaders are lonely and what to do about itOn a recent Sunday afternoon, I went over the handlebars of my bike, bent my front wheel and landed on my head. My son Caleb wasn’t surprised – in fact, I’ve noticed he worries about me when we go riding. And I admit I’ve had my share of accidents on my mountain bike. The thing…

What you and your business can learn from Strava

A Strava-like mentality can take your business to a whole new level

What you and your business can learn from StravaMy cycling buddies have been using the phone app Strava for years to track their rides. While this isn’t novel, the appeal of Strava is that, like Facebook, you can see what your friends are doing and comment on their activity. Unlike Facebook, there’s honesty in postings because your whole activity is measured, not just…
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