How to hold those difficult conversations

Yelling is not an effective way to deal with the issue and will only make things worse

How to hold those difficult conversationsFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life.  Have you ever had to…

How we deal with conflict is all a matter of perspective

Change the context in which a behaviour occurs and the behaviour itself will be transformed

How we deal with conflict is all a matter of perspectiveFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. How we deal with objections…

Conflict Coach: Can you fix a toxic friendship?

I feel like her unpaid counsellor. She vents on me but never does anything to fix her problems

Conflict Coach: Can you fix a toxic friendship?Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith uses her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears regularly.…

Intimacy requires constant nurturing

And that only happens when there is a deep connection

Intimacy requires constant nurturingFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How you should respond to a bullying stranger

Even the brightest minds, when enraged, appear scarcely more coherent than a wild animal

How you should respond to a bullying strangerFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life.  Dear Conflict Coach: The other…

How to deal with insubordination among your staff

Do nothing? Fire the staff member? Throw in the towel and sell the business?

How to deal with insubordination among your staffGeorge has a small manufacturing plant he bought six months ago because it had good revenue and came with some real estate. However, he didn’t know much, if anything, about the industry. The previous owners kept everything in their heads and had very little documentation. George quickly realized that customer orders were being lost, there…

How to have difficult conversations with your partner

Seven steps to ensuring you have the most productive conversation possible

How to have difficult conversations with your partnerFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How family businesses can weather generational shifts

The largest wealth transfer in history looms, and family-run businesses need to be ready

How family businesses can weather generational shiftsStories about bitter feuds in family businesses are everywhere these days. From HBO’s Succession and The Righteous Gemstones to the recent feature film House of Gucci to the true story of infighting at Rogers Communications, the popular imagination can’t seem to get enough of sibling rivalry and other forms of strife in business families. Our fascination with such conflict is hardly…

Listening is the first step to resolving any conflict

A misunderstanding doesn’t have to mean the end of the world

Listening is the first step to resolving any conflictFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. No matter how much you…

How willing are you to stretch your comfort zone?

Fear has the power to hijack our thoughts and behaviours, even when a new path makes sense or is harmless

How willing are you to stretch your comfort zone?I’m often fascinated by how rigidly some folks cling to the familiar, especially when it comes to being asked to do something novel. Not something dangerous – just unfamiliar. In my former career, this came up a lot, with leaders standing up in meetings and asking for “out-of-the-box thinkers.” Then they would point directly at me…
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