The largest wealth transfer in history looms, and family-run businesses need to be ready
Stories about bitter feuds in family businesses are everywhere these days. From HBO’s Succession and The Righteous Gemstones to the recent feature film House of Gucci to the true story of infighting at Rogers Communications, the popular imagination can’t seem to get enough of sibling rivalry and other forms of strife in business families. Our fascination with such conflict is hardly…
A misunderstanding doesn’t have to mean the end of the world
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. No matter how much you…
Fear has the power to hijack our thoughts and behaviours, even when a new path makes sense or is harmless
I’m often fascinated by how rigidly some folks cling to the familiar, especially when it comes to being asked to do something novel. Not something dangerous – just unfamiliar. In my former career, this came up a lot, with leaders standing up in meetings and asking for “out-of-the-box thinkers.” Then they would point directly at me…
It’s important not to lose your cool. A public outcry can leave you looking like an angry toddler
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
Let go of your expectations of how things are supposed to go
The conflicts that rear up in our lives most often stem from unrealized expectations. Each of us has a script we follow, an expectation of how things are supposed to go. When our expectations aren’t met, we can be delighted by the change, significantly disappointed or even angered. When we head to a nice restaurant,…
Perhaps it’s time to bring back porch swings and actually meet your neighbours
There will never be a shortage of situations that put people in conflict with one another. From our strong opinions about vaccinations to the economics that drive decision-making. From differences of opinion about in-laws (and outlaws) to parenting to crime prevention and everything in between. Who owns the problem and how it gets solved are…
Forecasters with the biggest news media profiles are especially bad at predicting the future
Years ago, an elderly couple went to a country fair. The husband was captivated by an animated psychic promising to tell his age and what kind of person he is. He inserted a coin, and the machine sprang to life. The animatronic clairvoyant peered into her crystal ball, mumbled a few words, and pointed to…
How to avoid a Clark Griswold meltdown and having a SWAT team invade our home
National Lampoon’s Christmas Vacation has become a holiday season staple in many homes. The film, released in 1989, portrays the misadventures of the Griswold family as the main character Clark tries to create the perfect family Christmas. While the film is genuinely funny, there’s something more profound that appeals to us. Perhaps it’s the fact…
"My wife and I are snapping at each other constantly. I need it to stop or we need to go our separate ways"
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
While not foolproof, these tips are strong indicators of possible deception
Here are my tips to help in spotting liars at work. 1. Begin with a baseline Spotting liars begins with observing a person’s baseline behaviour under relaxed or generally stress-free conditions so that you can detect meaningful deviations. One of the strategies experienced interviewers use is to ask a series of simple questions while observing…
Stories about bitter feuds in family businesses are everywhere these days. From HBO’s Succession and The Righteous Gemstones to the recent feature film House of Gucci to the true story of infighting at Rogers Communications, the popular imagination can’t seem to get enough of sibling rivalry and other forms of strife in business families. Our fascination with such conflict is hardly…
